Accessibility Statement

This statement was last updated on September 3, 2025.

Accessibility Statement

DDB Mobile Service is committed to ensuring that our services are accessible to all individuals, including those with disabilities. We strive to provide equal access to information, communication, and services, whether online, over the phone, or in person.

Our Commitment

We aim to make our website, booking process, and customer interactions clear, simple, and usable for everyone.
We take reasonable steps to ensure that our digital and physical services comply with applicable accessibility standards.
We continually work to improve accessibility by listening to customer feedback and updating our practices as needed.

What We Do

Provide service information in plain, easy-to-read language.
Offer multiple ways to contact us: by phone, email, or in person.
Ensure staff are trained to communicate respectfully and effectively with all clients.
Accommodate accessibility requests during service appointments whenever possible.

Limitations & Ongoing Efforts

While we do our best to make our services fully accessible, some third-party tools (such as scheduling or payment processors) may not fully meet accessibility guidelines. We work with trusted providers who are committed to accessibility and take steps to ensure these tools remain usable.

Your Rights & Feedback

We value accessibility feedback. If you encounter any barriers when using our services, please let us know so we can address them.

You can reach us at:
📧 Email: ddbmobileservice@gmail.com
📞 Phone: (780) 862-6992

We will review your feedback and do our best to provide alternative formats or solutions promptly.

Updates

This Accessibility Statement may be updated from time to time to reflect changes in our services or accessibility practices